FAQs

1.1 The T&Cs define the rights and obligations of the parties in connection with the sale of products/services (hereinafter the "products/services"), via the XXX website (hereinafter the "site"). These T&Cs govern any sale of products made on the site.

1.2. The GCS are concluded between, on the one hand, XXX (name, address, email, telephone), affiliated with PRODUCTIONS ASSOCIEES ASBL, registered with the Crossroads Bank for Enterprises in Belgium under number 0896.755.397 (VAT BE 0896.755.397) whose registered office is located at 72, Rue Coenraets at 1060 Brussels, Belgium, hereinafter referred to as the “seller” and, on the other hand, the person placing an order, hereinafter referred to as the “buyer”. The buyer and the seller are hereinafter jointly referred to as the “parties”.

1.3 Any order for a product offered on the site (hereinafter the "order") presupposes the prior consultation and express acceptance of the GCS by the buyer, without this acceptance being conditioned by a handwritten signature on the part of the buyer. In accordance with the provisions of the law of 9 July 2001 laying down certain rules relating to the legal framework for electronic signatures and certification services, the validation of the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature and constitutes proof of the completeness of the order and the payment of the sums due in execution of the said order.

1.4 The buyer declares to have full legal capacity

The products/services offered for sale are those that appear on the site, with a description of their essential characteristics, on the day and at the time of consultation of the site by the buyer, and within the limits of available stocks. The seller implements all reasonable means to display the availability of products/services in real time on the site, but cannot be held liable if a product is no longer available to fulfill the order made by the buyer. In case of unavailability of one of the products/services ordered, the buyer will be informed, and will have the possibility, either to modify his order, or to cancel it, in which case he will be refunded the amount of his order. he has already paid for it.

3.1 The price of each product is displayed on the site (hereinafter the "purchase price") in euros and including VAT. This price is valid in the countries for which delivery is possible on the site, and does not include the costs of preparation and delivery, also payable by the buyer, nor the deduction of any discount or voucher granted to the buyer personally. The seller reserves the right to modify its prices at any time, but the products/services will be invoiced on the basis of the purchase price in force at the time of the validation of the order.

3.2 When ordering, the buyer agrees to pay, in addition to the purchase price of the products/services ordered, the preparation and delivery costs (hereinafter the “costs”). These costs vary according to the type and quantity of products/services ordered, and the delivery method chosen, and include VAT. The buyer can consult the amount of these costs on the site by consulting his "Basket", where a calculation of the total amount corresponding to the purchase price of the products/services and the costs is displayed. The seller reserves the right to modify the amount of the costs at any time, but the costs will be invoiced on the basis of the rates in force at the time of the validation of the order, and subject to availability. These costs remain due and will not be reimbursed if the buyer returns all or part of the order under his right of withdrawal.

3.3 The products/services are only delivered in the countries for which the site authorizes the delivery. Buyers wishing to be delivered in one of the authorized countries but on an island of these countries will be charged a delivery supplement. Any incorrect delivery address is the buyer's responsibility and may result in additional charges. The delivery times indicated are not binding but are given for information only. No delay in delivery may give rise to the payment of damages to the benefit of the buyer. The seller has the right to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the buyer will be reimbursed without interest or any other form of compensation.

4.1 To place an order, the buyer must complete the order form made available to him on the site, on which he will notably include the information necessary for his identification and in particular his surname, first name and delivery address. The seller cannot be held responsible for the consequences of the communication of erroneous information. After completing the order form, the buyer is invited to close the ordering process by clicking on “Validate my order”. In doing so, the buyer declares to fully and unreservedly accept all of these GCS and undertakes to pay the full amount due, i.e. the purchase price, plus costs, and minus purchase vouchers. possible.

4.2 The seller will confirm each order by sending an e-mail to the buyer at the e-mail address indicated by the buyer during his affiliation (hereinafter the "order confirmation"). This order confirmation will mention in particular:

1° the main characteristics of the goods or services ordered;
(2) the identity of the seller, in particular his business number and trade name;
3° the geographical address of the seller as well as his telephone number, his e-mail address;
4° the total price of the goods or services including all taxes and all additional transport, delivery and other costs;
5° the terms of payment, delivery and performance, the date on which the company undertakes to deliver the goods or perform the services;
(6) the procedures provided by the business for the processing of complaints;
7° the conditions, the deadline and the procedures for exercising the right of withdrawal;
8° the conditions under which the consumer will not benefit from the right of withdrawal, as set out in art. VI. 53 of the Code of Economic Law and art. 7 of the GTC;
9° the existence of a two-year guarantee of conformity (one year in the case of second-hand products), as provided for by articles 1649bis to 1649octies of the Civil Code, and a guarantee against defects hidden, provided for by articles 1641 to 1649 of the Civil Code, and by art. 10 of the T&Cs;
10° the possibility of contacting the European dispute resolution platform to initiate an amicable settlement procedure.
11° where applicable, the existence of after-sales assistance to the consumer, after-sales service and commercial guarantees, as well as the related conditions;
12° where applicable, the existence of applicable codes of conduct and how to obtain a copy;
13° where applicable, the duration of the contract or, in the case of an open-ended or automatically renewable contract, the conditions for terminating the contract;
14° where applicable, the minimum duration of the consumer's obligations under the contract;
15° where applicable, the existence of a surety or other financial guarantees to be paid or provided by the buyer, as well as the related conditions;
16° where applicable, the functionalities of the digital content, including the applicable technical protection measures;
17° where applicable, any relevant interoperability of the digital content with certain hardware or software of which the company is or should reasonably be aware;

The data recorded by the seller, as well as the order confirmation will constitute proof of the contractual relations between the parties.

4.3 The seller reserves the right to refuse or cancel any order or any delivery in the event of an existing dispute with the buyer, total or partial non-payment of a previous order or refusal to authorize payment by credit card. banking organizations. In this case, the responsibility of the seller could not, in any case, be engaged.

5.1 Payment for purchases is made by credit card such as Visa or Mastercard and by bank cards such as “Maestro” or via Paypal.

5.2 The products ordered remain the property of the seller until full payment of the purchase price and the costs indicated at the time of the order.

6.1 Delivery is made by the seller worldwide / in Europe / ... (any taxes and import costs are the responsibility of the buyer).

6.2 The order is delivered to the address indicated by the buyer.

6.3 For a delivery in Belgium, the seller will make every effort to ensure that the order is sent to the delivery address within 5 working days following validation of the order and receipt of payment. The deliverer will present himself at this address between 8 am and 6 pm, on working days, and will deliver the package(s) to the recipient or to any other person present at the address indicated. In case of absence, a notice will be left at the delivery address. It will then be up to the buyer to contact the delivery person to agree either on a new delivery date to the same address, or on a new delivery date at a new address, or on collection at the post office on closer. Failing to do so within 15 days from the date of the notice left by the deliverer or if the buyer is absent at the time of the new delivery, the order will be automatically returned to the seller, who will contact the buyer to schedule a new delivery of the order. In this case, additional delivery costs may be charged to the buyer.

6.4 For a delivery outside of Belgium, the seller will make every effort to ensure that the order is delivered within 15 days following the validation of the order. The terms of delivery will be specific to the postal services of the country concerned.

6.5 If the buyer has designated the deliverer, the transfer of risk to the buyer takes place when the products ordered are made available to the deliverer. The proof of this provision will be materialized by the control system used by the deliverer.

6.6 It is up to the buyer to check the shipments on arrival and to formulate any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious signs of deterioration. If there are any complaints following receipt of the order, it is mandatory to send an email to the address ….@......, subject “Delivery complaint”, supporting photos , within 48 hours after receipt of the order.

6.1 Delivery is made by the seller worldwide / in Europe / ... (any taxes and import costs are the responsibility of the buyer).

6.2 The order is delivered to the address indicated by the buyer.

6.3 For a delivery in Belgium, the seller will make every effort to ensure that the order is sent to the delivery address within 5 working days following validation of the order and receipt of payment. The deliverer will present himself at this address between 8 am and 6 pm, on working days, and will deliver the package(s) to the recipient or to any other person present at the address indicated. In case of absence, a notice will be left at the delivery address. It will then be up to the buyer to contact the delivery person to agree either on a new delivery date to the same address, or on a new delivery date at a new address, or on collection at the post office on closer. Failing to do so within 15 days from the date of the notice left by the deliverer or if the buyer is absent at the time of the new delivery, the order will be automatically returned to the seller, who will contact the buyer to schedule a new delivery of the order. In this case, additional delivery costs may be charged to the buyer.

6.4 For a delivery outside of Belgium, the seller will make every effort to ensure that the order is delivered within 15 days following the validation of the order. The terms of delivery will be specific to the postal services of the country concerned.

6.5 If the buyer has designated the deliverer, the transfer of risk to the buyer takes place when the products ordered are made available to the deliverer. The proof of this provision will be materialized by the control system used by the deliverer.

6.6 It is up to the buyer to check the shipments on arrival and to formulate any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious signs of deterioration. If there are any complaints following receipt of the order, it is mandatory to send an email to the address ….@......, subject “Delivery complaint”, supporting photos , within 48 hours after receipt of the order.

7.1 If the products/services purchased on the site are not suitable for the buyer, the latter has a period of fourteen (14) calendar days, from the day after the day of delivery, to cancel his purchase, without penalty and without giving reasons, in accordance with the Belgian economic law code.

Within this period, the buyer must notify the seller of his intention to make use of his right of withdrawal, as follows:

- Send an email to XXX
- Notify buyer's first and last name
- Give a detailed description of the item(s)  concerned, with reference to the number and date of the invoice issued

Or

- complete the form available on the FPS Economy website (https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf)

7.2 The return to the seller will be made at the following address, unless otherwise communicated to the buyer, by any means of transport chosen by the buyer, who must keep proof of shipment.

ADDRESS XXX

7.3 If the buyer wishes an exchange instead of a refund, he specifies it in the e-mail and the seller will communicate to him, in addition to the availability of the article, the supplement to be paid or the partial refund if applicable.

7.4 All costs and risks associated with the shipment of the returned items are the responsibility of the buyer.

7.5 In the event of use of his right of withdrawal by the buyer within the aforementioned period and the return of the products no later than fourteen (14) days following the communication of his decision to withdraw according to the methods agreed in the preceding paragraphs, the seller undertakes to reimburse the purchase price to the buyer, insofar as it has already been paid, upon receipt of the products by the seller.

7.6 In the event of reimbursement of the returned products/services, the seller will credit the credit card used for the payment of the said products with an amount equivalent to the purchase price of these, less the amount of the purchase vouchers or discounts intervened. during the order. Reimbursement of the buyer will be made according to the terms agreed with the bank issuing the card.

7.7 The buyer cannot make use of his right of withdrawal and/or exchange if the delivered products have obviously been used, have been damaged, contain missing parts, or whose labels have been removed. .

7.8 The products must imperatively be returned correctly protected, in their original packaging, in perfect condition for resale (undamaged, damaged or soiled by the customer) accompanied by all possible accessories, instructions for use, labels intact and attached, etc at the address indicated. Otherwise, they cannot be taken back or exchanged.

7.9 Products for which no attached element does not identify the sender (return number, order number, surname, first name, address) may also not be taken back or exchanged. Products returned but which cannot be accepted in return by the seller are held at the disposal of the buyer at the seller's. The buyer remains liable to pay the price. In the event of abnormal or abusive returns, the seller reserves the right to refuse a subsequent order.

7.10 Finally, tailor-made or personalized products/services cannot be returned or exchanged under any circumstances.

7.11 The seller mentions on the site the conditions, the deadline and the terms of the right of withdrawal, as well as the model withdrawal form.

7.12 Possible existence and conditions of after-sales assistance, after-sales service and an additional commercial guarantee

8.1 The seller collects personal data concerning the buyers, which are communicated to him on the site or by e-mail. He undertakes not to disclose this data to third parties. These are confidential. They will only be used by its internal services for order processing, with the aim of strengthening and personalizing communication, in particular by information letters/e-mails, as well as in the context of the personalization of the site according to observed preferences of buyers, or for monitoring solvency.

8.2 The seller therefore does not sell, market or rent information concerning buyers to third parties. In the event of transfer or use by third parties of personal data, the seller undertakes to inform the buyer beforehand and to allow him to exercise his right of opposition. The seller may also provide consolidated statistics relating to its buyers, sales, trading patterns and site information to trusted third parties, but these statistics will not contain any personal data. This article cannot, however, prevent the sale or transfer of activities to a third party.

8.3. The seller retains personal data only for the period necessary to achieve the specific purposes for which the processing is carried out. To determine the appropriate duration, account is taken of the quantity, nature and sensitivity of the personal data, the purposes for which they are processed and the possibility of achieving these purposes by other means. Account is also taken of the need to comply with its legal and regulatory obligations. When the data is no longer necessary, it is destroyed.

8.4. The buyer has the right:

• to request information on whether the seller has personal information and, if so, what this information is and for what purposes it is processed;

• to access their personal data and, if necessary, to rectify them;

• to object to the processing concerned for reasons relating to their particular situation;

• to obtain the erasure of this data or the limitation of its processing, which allows, for example, to ask the seller to suspend the processing of personal data, the time necessary to verify the accuracy of certain data;

• to receive personal data concerning him in a structured, commonly used and machine-readable format, and to transmit this data to another data controller;

• to lodge a complaint with the Data Protection Authority, if it finds that this processing violates the applicable laws and regulations.

The buyer can exercise the rights mentioned above by means of a dated and signed request accompanied, for security reasons, by a copy of his identity card. The request can be sent to the seller by post to the address ... and by e-mail, with electronic signature, to the address ... . The exercise of these rights is free. If, however, the request is manifestly unfounded or abusive, access may be refused and/or reasonable costs may be charged.

9.1. The seller only contracts obligations of means, for all the stages of access to the site, from the order, to the delivery or to subsequent services. The seller cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event that may be qualified as force majeure. In any event, the seller's liability under the GCS may not exceed an amount equal to the sums paid or payable during the transaction giving rise to said liability, regardless of the cause or form of the action concerned.

9.2 The seller cannot be held responsible for cases of force majeure such as a delay in the execution or for the non-execution of its commitments due to events beyond its normal control.

All products purchased from XXX benefit from the two-year legal guarantee of conformity (one year if it is a second-hand product), provided for by articles 1649bis to 1649octies of the Civil Code, and the legal guarantee of hidden defects, provided for by articles 1641 to 1649 of the Civil Code. In accordance with articles 1649bis to 1649octies of the Civil Code, consumers have, among other things, the right to obtain from the seller the free repair or replacement of products presenting a lack of conformity within two years of their delivery, provided that the request is submitted before the end of this period, or within one year from the discovery of the defect, if this period is longer. If a defect appears within the first six months, the seller is a priori held responsible. However, he can exonerate himself by proving that the defect is due to improper use on the part of the buyer. If a defect appears afterwards, the seller may ask the buyer to prove that it is a lack of conformity which existed at the time of delivery of the goods.

All elements of the site, whether visual or sound, including the underlying technology, are possibly protected by copyright, trademarks or more generally by intellectual property law. They are the exclusive property of the seller. The seller authorizes the buyer to place on his own site a simple link directly to the seller's site. On the other hand, any hypertext link referring to the site and using the technique of framing or in-line or deep linking is prohibited. In all cases, any link, even tacitly authorized, must be removed at the seller's request.

In case of questions about his purchase, the buyer has the possibility of getting in touch with the seller by means of the contact form available in the "Contact" section of the seller's site or by means of the e-mail address XXX.

If one or more stipulations of the GCS are held to be invalid or declared as such pursuant to a law, a regulation or following a decision of a competent jurisdiction, the other stipulations will retain all their force and their scope.

The computerized registers, kept in the computer systems of the seller and its partners under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties. The parties accept in the context of their relations the principle of electronic proof (for example: e-mail, backups, etc.).

The seller reserves the right to modify the T&Cs and will communicate the new version to buyers via the site.

The T&Cs are subject to Belgian law. In the event of a dispute, an amicable solution will be sought before any legal action. The buyer also has the option of contacting the European dispute resolution platform to initiate an amicable settlement procedure. In the absence of an amicable settlement, the courts of the judicial district of Brussels will have sole jurisdiction.